Frequently Asked Questions
1000+ five-star reviews
Direct answers to the things people wonder about before, during and after a job. Not covered here? Call (02) 9072 0519 and ask a licensed plumber outright.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Is the $0 call out fee real, or does a fee appear later?
It's genuinely $0, a licensed plumber assesses the situation properly whether or not the job goes ahead.
Walk me through how a fixed price actually gets set.
The fault's diagnosed properly on site first, then one written number covers the whole job, and it doesn't move afterward.
Are Saturday or evening jobs priced above a weekday rate?
No, the number stays exactly the same regardless of when the work happens.
Can you ballpark a cost over the phone before I book anything?
For a simple, clearly described fault, often yes, though the confirmed figure only comes after we've actually seen it.
Good questions, straight answers
Licensing and workmanship
How can I be sure the plumber at my door holds a current licence?
Every team member does, and Your Plumber Castlecrag itself operates under licence #275278C with full insurance.
What exactly does the Lifetime Labour Warranty cover?
The workmanship on every job we finish, guaranteed for life, we return at no cost if anything's off.
Is compliance paperwork automatically supplied, or do I have to request it?
Automatic, it comes attached to the invoice for anything that legally requires it.
What's my recourse if I'm unhappy with a finished job?
Reach out and it gets corrected, which is precisely the point of the Lifetime Labour Warranty.
Good questions, straight answers
Coverage and response times
Which suburbs beyond Castlecrag does this team actually cover?
Middle Cove, Northbridge, Willoughby East, Castle Cove and North Willoughby, all under the same exact terms.
In a real emergency, how quickly does help arrive?
Emergency jobs jump the queue entirely, with a plumber getting to you as fast as it's genuinely possible, any hour. Got something else on your mind? Call (02) 9072 0519 and put it directly to a licensed plumber.